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He was quite polite, but his very long explanation basically just re-stated the policy that shipping charges were based on cost, not addressing the points I made. The first person I spoke to put me through to someone else, and I made my points to him. Since they were all going to the same place together, I thought I should only be charged $100 instead of $140. I had to order separate items because I was replacing one 36" bench with a 48" bench (also carrying a $60 extra charge). The extra per-piece shipping charges were lower if the 3-piece sectional was ordered as one item ($100) than if the 3 pieces were ordered separately ($60+$60+$20). Since it didn't cost any more to ship the pieces covered in expensive fabric than in cheaper fabric, this seemed unreasonable.Ģ. The upholstered Coventry sectional was costing twice as much in the custom fabric I'd chosen than in the standard fabrics, and that this was adding about $72 to the shipping charges. I called and said that I was placing an order for over $2100, after the 15% discount, and that I thought the shipping charges of $424 were unreasonable, that I had two points to make:ġ.
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Good thing I was too tired last night to place the order and negotiate the shipping charges.īrutuses, I did not need to use the code you so kindly sent me - maybe someone else can use it? Thanks so much! Success! I will post what happened, in case it can help someone else.įirst, I got the 15% off email from Ballard this morning.